Privacy policy

Last updated: June 29, 2026

Melonia operates this store and website, including all information, content, features, tools, products and services, in order to provide you, the customer, with a personalized shopping experience (the "Services"). Melonia is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.

Personal information we collect or process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and bank account numbers, payment card information, transaction details, payment method, payment confirmation, and other payment details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including the items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, and your past transactions.
  • Communications with us including the information you include when you communicate with us, for example when you contact customer service.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information about how and when you access or interact with the Services.

Sources of personal information

We may collect personal information from the following sources: directly from you (for example when you create an account, use the Services, or communicate with us); automatically through the Services (including cookies and similar technologies); from our service providers; and from our partners or other third parties.

How we use your personal information

Depending on how you interact with us, we may use your personal information to: provide, tailor, and improve the Services (including processing payments and orders, managing your account, arranging shipping, handling returns and exchanges, and creating a personalized experience); for marketing and advertising; for security and fraud prevention; to communicate with you and provide customer support; and for legal reasons, such as complying with applicable law or responding to valid legal process.

SMS / Text Messaging Program

By providing your phone number on melonia-song.com when ordering a personalized song, you agree to receive transactional text messages from Melonia related to your order, including a link to preview your song and a link to download your completed song.

Program name: Melonia Order Notifications.
Types of messages: Transactional notifications tied to your specific order (preview link and song delivery link).
Message frequency: Up to 3 messages per order. This is not a recurring or marketing program.
Message and data rates may apply.

HELP: Reply HELP for assistance, or contact us at hello@melonia-song.com.
STOP: Reply STOP at any time to unsubscribe. After you reply STOP, we will send one confirmation message and you will receive no further texts from this program.

No mobile information (including phone numbers collected for SMS) will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Carriers are not liable for delayed or undelivered messages.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes, including: with Shopify and other vendors who provide services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping); with business and marketing partners to provide marketing services and advertising to you; when you direct, request, or otherwise consent to our disclosure of certain information to third parties; with our affiliates or within our corporate group; and in connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, or to protect our rights or the rights of our users.

As noted above in the SMS / Text Messaging Program section, mobile phone numbers and SMS opt-in data are excluded from sharing with third parties for marketing purposes.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To learn more about Shopify's use of your personal information, you can review Shopify's Consumer Privacy Policy at https://privacy.shopify.com.

Third party websites and links

The Services may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy or security of those sites, including the accuracy or reliability of information found there. We encourage you to review their privacy and security policies before providing any information.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information: the right to access, delete, correct, or port your information, and the right to manage your communication preferences. You can opt out of promotional emails at any time using the unsubscribe link in our emails. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising any of these rights.

Changes to this Privacy Policy

We may update this Privacy Policy at any time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, please email us at hello@melonia-song.com or contact us at 30 N Gould St, Ste 65292, Sheridan, WY 82801, US. For applicable data protection law purposes, we are the controller of your personal information.